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Shipping policy

LifeSpan wants to make sure your products arrive safely and quickly. Most in-stock items ship within 3-5 business days and are delivered in an additional 5 to 10 business days. Due to the size of treadmills, treadmill desks, and other large items, specific methods of transportation are used to ensure that your product arrives in good condition. Expedited shipping options are not available. We currently do not offer free shipping to some locations including Alaska, Hawaii, Puerto Rico, or Canada. If you would like to order from these locations please contact our sales department at (801)973-9993 to get a shipping estimate. If you live in Europe, please use the following link to get assistance in your location https://www.lifespaneurope.com/

For delivery appointment scheduling, depending on the carrier, you will either be contacted a few days prior to delivery to schedule a delivery window or you will have the option to schedule your delivery online through the carrier’s website. Delivery is performed Monday through Friday. If you receive a damaged item, it is up to your discretion whether to refuse delivery or to accept it. Please note any damage on the bill of lading. Review the details on damage claims here.